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Comfort

About the project

Honestly showing what's working right now

Comfort is a tracker for the availability of popular services in Russia. When YouTube isn't loading, your bank app won't open, or mobile internet is down, you can find out in half a minute if it's broken for everyone or just for you.

services monitored
85
services monitored
between checks
5 min
between checks
regions on outage map
85
regions on outage map
interface languages
4
interface languages

What we check

The list includes services without which the day goes awry: video and music, social networks and messengers, banks, Gosuslugi, stores, games, neural networks, and mobile/internet providers. In total, 85 services, and the list is growing.

For each service, we monitor several addresses: the main page, login, sometimes the image or video server. This shows the difference between 'everything is down' and 'only videos aren't loading'.

Where the data comes from

We have three sources, and each is visible separately on the service page.

  • Checks from a server in Moscow. Every 5 minutes, the server opens the service's addresses and records whether it responded, with what code, and in how many milliseconds. This is a consistent signal, independent of someone else's router.
  • Checks from Europe. For services whose access is restricted in Russia or that currently do not open from Moscow, we run an additional check from a server in Europe. This shows whether the service itself is working: if it opens from Europe, the issue is with access from Russia; if it does not open from there either, it is an outage on the service's side.
  • User reports. The "Not working" buttons and tests from your device. Based on your connection address, we identify your provider and region — that way, the outage map shows where and who is experiencing issues. We do not store the address itself, only its hash.
  • Details on restrictions in Russia. If access to a service is officially restricted, throttled, or the service itself does not support Russian bank cards and phone numbers, we note this separately along with the date.

How the verdict is formed

The verdict is a single phrase at the top of the service page: 'working', 'has issues', or 'not working'. Simple rules stand behind it, and their order is strict.

  1. No fresh checks in the last 15 minutes — we honestly write 'no data', instead of guessing.

  2. If checks from Moscow fail, it is considered an outage; if the service also does not open from Europe, we mark it as an "outage on the service's side". An outage is registered after two failed checks in a row and cleared after two successful ones, so a single accidental error doesn't trigger a false alarm.

  3. The service responds, but access to it in Russia is restricted or slowed down — we show this, even if our server sees it.

  4. Complaints per hour are significantly more than usual — at least five and four times higher than the typical level — we set 'growing number of complaints', even if checks are passing.

  5. The service responds slowly — 'works slowly'; some of its addresses are silent — 'works with interruptions'.

  6. Everything else — 'working'.

Site colors

  • Workingchecks are passing, complaints are not more than usual
  • Having issuesslow, partial, or significantly more complaints
  • Not workingchecks are failing or access is restricted
  • No datano fresh checks

What the data doesn't know

The server in Moscow is one data centre and one route. It might be different with your provider, in your home, or on your phone. That's why each page has a check from your device: it will show what your internet specifically sees.

All data is for guidance. We are not affiliated with the services on the list and cannot fix anything in them, but we can quickly tell you where to look for the cause.

Tools and open data

Besides the tracker, there are tools: checking any website from Moscow, 'my IP', IP lookup, DNS, SSL, and speed test. Tracker data is open: JSON-API works without a key.

In your personal account, you can collect favorite services and receive emails when an outage starts and ends for them, and also monitor up to 10 of your own websites.

Thanks

We determine the provider and region by address using DB-IP (CC BY 4.0 license) and iptoasn.com databases. Service icons are from the Simple Icons set and belong to their respective owners.

Check what's happening with your services

Status updates every 5 minutes.

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